Erin Jones


The key to good user experience research isfinding the right mix of methodsto yield actionable insights.


I ❤️ UX Research

I am currently leading UX Research on a digital transformation project for a global professional membership organization. I am responsible for designing and executing several concurrent multiphase user experience research work streams, coordinating daily with my London-based team as well as colleagues in India and the US.

Project goals are measured and met when UX Research and Project Management work hand in hand. Whether we're building something entirely new or validating a specific journey, key stakeholders and other creatives all provide invaluable input. Together, we examine our assumptions and determine which critical knowledge gaps we need to fill to reduce risk and keep project momentum. Then, I can choose the research methods best suited to yield the desired insight and build a plan that will yield actionable insights.


Work Samples


UX Research
navigation test results Details
User Personas
bivarus user personas Details
UX Audit
Applicant Stack UX Audit Details
Prototyping / IA
fastmed wireframes Details
Visual Design
pair visual design Details
User Journeys
CRISP user journeys Details

Ready to brainstorm it?

email me