Erin Jones


The key to good user experience research isfinding the right mix of methodsto yield actionable insights.


I ❤️ UX Research

I am currently leading UX Research on a digital transformation project for a global professional membership organization. I am responsible for designing and executing several concurrent multiphase user experience research work streams, coordinating daily with my London-based team as well as colleagues in India and the US.

The key to good UXR is finding the right mix of methods to meet project goals. Whether we're building something entirely new or validating a specific journey, I always bring along key stakeholders and other creatives. Together, we examine our assumptions and determine which critical knowledge gaps we need to fill to reduce risk and keep project momentum. I am then able to choose the research methods best suited to yield the desired insight and build a plan that will yield actionable insights.


Work Samples


UX Research
navigation test results Details
User Personas
bivarus user personas Details
UX Audit
Applicant Stack UX Audit Details
Prototyping / IA
fastmed wireframes Details
Visual Design
pair visual design Details
User Journeys
CRISP user journeys Details

Ready to brainstorm it?

email me